Return & Refund Policy

At Alpyrex Clothing, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item under the terms outlined below.

Return Period

You may request a return or exchange ithin 14 days of receiving your order.

To qualify for a return, the item must be:

Unworn and unused
Unwashed and undamaged
In its original condition
Returned with original tags attached
Returned in the original packaging where applicable

Items that do not meet these requirements may not be accepted.

Items That Cannot Be Returned

For hygiene and product-quality reasons, we may not accept returns for items that have been worn, washed, altered, damaged, or otherwise used.

Sale or promotional items may also be subject to specific return conditions. Please contact our customer support team before sending any promotional or discounted item back.

Faulty or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us verify the issue. If the problem is confirmed, we will work with you to provide an appropriate replacement, exchange, or refund.

How to Request a Return

To request a return, please contact our customer support team with:

Your order number
The item you wish to return
The reason for the return
Relevant photographs if the item is damaged or defective

Email: [email protected]

Our team will provide you with the necessary return instructions.

Return Shipping

Unless the item received is faulty, damaged, or incorrect, the customer is generally responsible for the cost of returning an item.

We recommend using a tracked delivery service when returning your order, as Alpyrex Clothing cannot be responsible for parcels lost during return transit.

If you received an incorrect or defective product, please contact our team before returning it so we can advise you on the appropriate procedure.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed to the original payment method where possible.

Please allow additional processing time for your bank or payment provider to make the funds available in your account.

Original shipping charges may not be refundable unless the return is due to an error on our part or a faulty/incorrect item.

Exchanges

If you require a different size or eligible replacement, please contact us within the return period.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative solution or refund where applicable.

Damaged Items

If your package arrives damaged, please contact us promptly with photographs showing the condition of the package and product.

We will review the issue and provide further instructions.

Order Cancellations

If you need to cancel or amend an order, please contact us as soon as possible after placing your order.

Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return procedure may apply.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us: